RETURNS AND EXCHANGES
All fine jewellery (not bespoke high jewellery) can be returned within 14 days of purchase. Please ensure that your items are returned new and unused, along with all packaging material. Returns that do not meet our policy will not be accepted. Please contact us at firstname.lastname@example.org to schedule a return, you will be responsible for shipping costs.
We will repair any design purchased through houseofmeraki.com.
Please contact us for repair authorisation at email@example.com No repairs will be accepted without prior return authorisation. The customer is responsible for all necessary fees required for the repair.
For your protection, please pack your repair in the original box (or similar), return your item with an insured courier (e.g., FedEx, UPS) & retain your receipt. House of Meraki is not responsible for items damaged or lost in transit. Please include a note with your authorisation number, name, contact details and a brief description of what needs to be done upon receipt. Please allow 2 weeks for your repair to be completed and shipped back to you. We will send you an email with tracking information on the day it ships from our studio.
We may not be able to repair older pieces if components needed to repair them are unavailable.