House of Meraki Emeralds are responsibly sourced from Zambia and Colombia which are then cut and polished at our lapidary in Jaipur. The emerald cutting process is very intricate and is a valued skill passed on from one generation to the next. 

Our skilled artisans carry on ancestral traditions, with extensive expertise in revealing an emerald's genuine brilliance. We aim to pioneer fully traceable emeralds, sourcing directly from mines to market. Collaborating with mining companies and esteemed gem dealers, we ensure our emeralds undertake a sustainable path.

House of Meraki responsibly sources, cuts and polishes emeralds, aiming for traceability and quality. Rigorous checks ensure the finest emeralds for high jewellery, we meticulously select emeralds for our exquisite high and fine jewellery.

Emeralds from House of Meraki are certified by reputable labs. We aim to enhance our emerald trade transparency and trust. Handcrafted from mining to fine jewellery in precision, each emerald tells a story through inclusions resulting in a timeless piece

We take great pride in producing our jewellery in our cutting-edge atelier situated in the heart of London. Our highly skilled artisans painstakingly craft each piece with an unwavering dedication to passion and precision.

The customer assumes responsibility for any applicable charges, which can vary depending on the country or region. Rest assured, these charges will be clearly communicated before you finalise your order.

You can have complete confidence in the security of your credit card information. We employ industry-standard encryption and adhere to stringent security protocols to safeguard your sensitive data, ensuring a shopping experience that is both safe and worry-free.

We offer global shipping services through renowned and highly secure carriers such as FedEx, Ferrari Express, Brink’s, UPS, and Malca Amit. Our commitment to security extends from the moment we send your parcel until it safely reaches your hands. We maintain rigorous and comprehensive monitoring throughout the entire shipping process to ensure a seamless and secure delivery experience.

In the event that your jewellery needs repair or maintenance, kindly reach out to our customer support team at info@houseofmeraki.com. They will provide you with expert guidance and assist you through the repair process

Every diamond we offer is meticulously sourced from reputable suppliers to ensure they are both conflict-free and ethically acquired.

We offer the convenience of placing your order by phone. Please don't hesitate to contact our dedicated customer support team at +447708842972, and they will provide you with professional assistance in completing your purchase.

We provide free shipping for all orders. However, please note that duties and taxes may apply, and the exact amount will be communicated prior to order confirmation, depending on the country or region. 

For customers in London, we offer a swift 2-hour delivery service. 

Within European countries, you can expect your order within 2 business days. 

For deliveries outside of Europe, the estimated delivery time frame typically ranges from 3 to 5 business days.

If you need to resize your ring, please contact our customer support team via email at info@houseofmeraki.com, they will guide you through the resizing process and associated costs.

We are putting in significant effort to ensure that our customers have access to a well-structured and accommodating payment plan. Our goal is to create a payment arrangement that aligns with your financial preferences and needs, making it easier for you to purchase our products or services. This involves careful consideration of various factors, such as the payment duration, installment amounts, and any associated terms and conditions. We are committed to providing you with a flexible and customer-friendly payment plan that enhances your overall shopping experience and allows you to enjoy our offerings with greater convenience.

Once you have successfully placed your order, we want to ensure you are well-informed about its status. To this end, you can expect to receive a confirmation email in your inbox shortly after order placement. This email serves as a critical communication tool to keep you updated and informed.

In this confirmation email, you will find comprehensive details pertaining to your purchase. This includes an itemized list of the products or services you've selected, ensuring that you have a complete record of what you've ordered. Additionally, we will provide you with a unique order number. This order number is a crucial reference point, enabling you to track and manage your order, as well as to easily address any enquiries or concerns you might have.

Our confirmation email is designed to provide you with the assurance that your order has been successfully received and processed. It offers transparency and clarity, allowing you to review your order's specifics and retain a clear record of your transaction. We are committed to making your shopping experience as smooth and informed as possible, and this confirmation email is just one way we strive to achieve that goal.

Yes, we offer custom jewellery services. Contact our customer support team by email at info@houseofmeraki.com or call +447708842972 to discuss your customisation requests and design preferences. We will work with you to create a unique piece of jewellery to match your style.

We provide free and easy returns within 5 business days at your doorstep. Please send us an email on info@houseofmeraki.com or call +447708842972 mentioning your name, order number and product details to schedule a return. Kindly ensure that returned items should be new, unused and its original packaging. Once your item is received, please allow up to 7 business days for the refund to be processed. Please note that your shipping costs will be excluded unless the item is faulty or canceled under the ICACRs.

Yes, all our emeralds come with a certificate of authenticity, providing essential details about the gemstone's quality and origin.

Yes, we stand by the quality of our jewellery. We offer a limited lifetime warranty that covers manufacturing defects. For full details, please refer to our warranty policy on our website.